This guide explains how to understand an order marked as potentially fraudulent in the Gigatech client area.
Before you begin
Open the secure Gigatech client area at https://portal.gigatech.nl. Menu names can vary slightly depending on your service and hosting plan.
Steps
- Do not repeatedly submit the same order, because duplicate attempts can delay review.
- Check that the customer name, billing address, telephone number, email address, and payment details are accurate and consistent.
- Check your email and client-area notifications for a verification request.
- Reply to the verification request with only the information requested through an official Gigatech channel.
- Contact Gigatech support if no instructions are shown.
Need help?
Open a support ticket from the Gigatech client area and include the affected service or domain name. Never send passwords, complete payment-card details, authenticator secrets, or recovery codes.
